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Delivery Policy

Our delivery service is only within Qatar

Same Day Deliveries

Deliveries for the same day must be received before 12pm GMT( 3pm Qatar time).  Orders after this time will be delivered the next working day. 

Delivery Days

We deliver flowers from 8.30am to 9.30pm Saturday to Thursday and 4pm to 9.30pm on Friday. 

Any orders received for those days will be delivered the next available working day. Please provide 3-4 hrs prior to expected time of delivery in order for us to process your floral order.

Please note that prices during Major Flower Holidays including Valentines, Mother's Day, Eid etc. may change without prior notice.

Delivery Charges

Minimum order value for free delivery in Doha is QR 250. A standard fee of QR50.00 will be applied to all Doha deliveries if order value is less than QR 250 . 

For outside Doha (say Al Khor, Madina Al Shammal, Um salal, Dukhan, Mesaieed, Umm bab ,Al Wakrah, Jarayan Al Batinah & nearby areas) minimum order value is Qr 500,  if order value is less than QR 500, delivery fee of QR100 will be applied

Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements

In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

One Time Delivery

Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact to pick the items.unless order was mentioned to be left elsewhere by the customer should the recipient be not available.

In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example to specify floor number or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfill your order.

Recipient Refusal

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Flower delivery may be delayed due to any natural calamities or political Issues

Refund will not be made, if Jenny Flowers could not contact the sender, for any clarification, due to wrong contact information provided by the customer. 

Refund will not be made, if beneficiary rejects the flowers/gifts with any personal reason. 

Flower delivery may be delayed due to unexpected problems in transportation system.

Orders received late afternoon hours will be delivered on the following day if not possible to reach the beneficiary on the same day.